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Your customer will rate their satisfaction in many different ways. Was the service quick enough? Was the meal prepared to their liking? Was their server happy and upbeat? Was the ambience of the room pleasant? If you fail in any of these areas the customer may go away unhappy. We will observe many different aspects of the dining experience in your restaurant to find areas that may cause customer dissatisfaction.
The hospitality business is a hectic, fast-paced one and too often the server or restaurant manager looks at what is going on in the restaurant and fails to see things through the eyes of the customer. To do this properly, one must walk in, sit down, place an order and observe what is happening and how they are treated. Our undercover diners will do just that and submit a written report for your review so that you can correct problems before they cause you to lose customers and praise your staff for good reviews.
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